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PROJECT: USER INTERFACE DESIGN, USER EXPERIENCE ANALYSIS, DESIGN THINKING
CHALLENGE
How might we empower FDA's OLSS to proactively enhance laboratory safety and scientific excellence across its internal and external laboratory networks, ensuring a resilient and scientifically advanced national laboratory response system?
🙋Group setting DISCOVERY MODE to the extreme!
MY ROLE
To plan a Design Thinking (DT) learning experiment, conduct, and evaluate the session using a set of evaluation methods. In the future, this assisted in communicating the importance of human centered design, identification and creation of services and systems that would help with tracking the quality, safety, informatics, workforce, and response readiness.
What stood out
The project effort, design, and analysis activities involved capture the affinity mapping, DT evaluation methods, and overall themes identified. We observed first hand how it cultivated an already research-driven culture allowing for the continuation in ideation phase, create tangible prototypes, and sharing the story at FDA.
"8 primary themes, 22 secondary themes were created to help structure the complexity of data discovered."
WHAT WAS UNCOVERED
Once we collected the data from the team (12 participants), the next step was to synthesize the data and group similar trending items to identify a set of 8 primary themes. After primary themes had been created, additional similarities in the data appeared and 22 secondary themes were discovered to breakdown the complexity of this data synthesis activity.
👀 View of the synthesis activity in Mural
REINFORCING MAIN THEMES
Out of the eight primary themes uncovered, we had valuable insights from leadership, the FDA, and Offices/Centers associated to the success of the OLSS to help in reinforcing through these areas identified.
Stewards for change
Within the Org. there was a lack of accountability for safety hazards, offices + centers to lead by example
Technology exploration
Internal roadblocks on external development team to deliver needs of the OLSS and FDA
Collaborating on Lab + Science
Scientists, Statisticians, and users wanted to collaborate throughout the organization to avoid language inconsistencies and processes
"The future benefits of this activity helped in establishing a baseline for tracking the efficiency within laboratory safety, enhancing the experience of scientists, lab technicians, and statisticians working in laboratories."
OUTCOMES FROM ACTIVITY
With main themes identified, we started to embed insights into product development initiatives. These areas were the driver for change and the focus for future phases of this opportunity to expand OLSS' reach.
Reduced Incidents & Improved Efficiency
Improved Laboratory Quality
Potential Cost Savings
DIGITAL PRODUCTS
Internal eNewsletter
Conceptualization and creation of web-based eNewsletter
Interactive Online Training
The identification + creation of online training curriculum
Revised Safety Manuals
Assisting in the modernization and digitization of Safety Manuals
Google Sites
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